At EPDM Flooring, we give preference to customer satisfaction by ensuring customer-friendly shopping norms. We ensure each possible step to provide an easy order cancellation and refund policy. EPDM Flooring believes in customers’ choice, change of mind or any other reason for order withdrawal and refund request. So, we adopt a complete plan for refund and termination.
EPDM Flooring | Cancellation and Refund Policy
Major Cancellations Terms
Customers can cancel an order before confirmation of material preparation, product customization, delivery and final installations. Pipelined orders require the scrutiny and approval of our management team before proceeding with cancellation.
Some orders, like customized flooring products with specific designs or sizes, are not eligible for refund or cannot be canceled. So, it’s good to clear your mind completely before placing these orders.
Refund Procedure
We ensure fairness and professionalism in all refund processes. EPDM Flooring acknowledges that in some circumstances, including:
- Cancellation approval before the start of the process or shipment.
- If a particular product is not available in stock.
- Any fault found by the expert team at the time of dispatching.
- Built-in or manufacturing fault detected or mentioned before our shipment team.
Quality Inspection and Process
If there is any issue regarding defective products and installations, customers can notify us of the issue within seven days of receiving the product so that we can proceed in a timely manner.
Timeline for Refund Process
The total time required for our refund process is not only limited to our company, but it also depends on external factors like the banking process.
Customers Satisfaction Level
At EPDM Flooring, we ensure integrity and proficiency in all aspects of our services to meet our customers’ best interests. With this cancellation and refund policy, anyone interest to buy our product can understand that we keep the interests of both the customer and the company.